Skip to main content

Speech Analytics Market with Main Business, Latest News, Cost Profit Structure and Market Share Till 2026

Speech analytics technology can be utilized to analyze audio data and to gather information related to customer. This helps in improvement of communication and future interaction and overall customer experience. The key application segment of speech analytics technology is contact center due to the requirement to provide better customer satisfaction. This technology is mainly used for detection of emotion, stress, the reason behind the call, and their satisfaction level, that can be identified through customer’s voice. It can also be used to recognize whether the customer is disappointed or unsatisfied with the provided service.

Download PDF Brochure of this Report @ https://www.coherentmarketinsights.com/insight/request-pdf/1169
The major drivers responsible for growth of global speech analytics technology market are increasing number of call centers, which demands for more customer satisfaction. According to Coherent Market Insights analysis, in 2015, the U.S. has over 60% of contact centers and the global contact center industry is expected to grow at a CAGR of 12% by 2025. Moreover in 2015, the mass market contact center dominated the global contact center market with over 40% share. Universal center and B2B center accounted about 30% and 32% share of global contact center market respectively, in 2015. These factors are responsible for increasing demand for advanced technology, customer relationship management (CRM), and increasing requirement to provide accurate solutions. These are some major driving factors that are expected to escalate the growth of the overall speech analytics market by 2015. According to Coherent Market Insights analysis, speech analytics technology is one of the fastest growing segments in the contact centers tools industry. The adoption of speech analytics technology grew by over 62% in 2016 and it is anticipated to grow at a 17% growth rate by 2018.

However, high initial cost to implement this solution is expected to restraint the growth of the global speech analytics solutions market.

Speech Analytics Market Taxonomy
On the basis of type, the global speech analytics market is segmented into:
  • Solutions 
  • Services 
On the basis of deployment model, the global speech analytics market is segmented into:
  • On-Premises 
  • Cloud

On the basis of organization size, the global speech analytics market is segmented into:
  • Small and Medium Enterprises 
  • Large Enterprises
On the basis of end user Industry, the global speech analytics market is segmented into:
  • Banking, Financial Services, and Insurance 
  • Telecommunication and IT 
  • Retail and Consumer Goods 
  • Healthcare and Life Sciences 
  • Media and Entertainment 
  • Government, Public Sector, and Utilities 
  • Travel and Hospitality 
  • Others
Speech Analytics Market: Regional Insights
The global speech analytics market is segmented on the basis of regions into North America, Europe, Asia Pacific, Latin America, Middle East, and Africa. Asia Pacific region is expected to be the fastest growing region in the global speech analytics market. Risk and compliance management and major investment in contact centers are the major factors driving the regional market growth. For instance, Tata Consultancy Services (TCS), an India-based company is the prominent contact center service providers, which generated about US$16 billion in 2016.

Speech Analytics Market: Competitive Background
Major players operating in the global speech analytics market include Interactive Intelligence Group, Inc., Nice Systems Ltd., Verint Systems, Avaya, Inc., Genesys Telecommunications Laboratories, Inc., Hewlett-Packard Enterprise, Incontact, Inc., Calabrio, Inc., Callminer, Inc., and Clarabridge, Inc.

Comments

Post a Comment

Popular posts from this blog

Ethernet Switches Market Set Explosive Growth to 2026

An Ethernet switch is a multiport LAN interconnection device that supports large number of segments in a packet switching network. It logically divides the traffic towards the segment between the source and destination, which allows for efficient utilization of bandwidth. Along with efficient routing the other benefits of Ethernet switches are increased security as data is routed only to the desired destination, better management, and ability to use some links in full duplex. Download PDF Brochure @ https://www.coherentmarketinsights.com/insight/request-pdf/1815 Advancements in technology is the major factor driving growth of the Ethernet switch market Advancements in technology such as big data and cloud computing, is increasing the accessibility to internet for personal purpose, commercial as well as industrial purposes. For IT organizations, big data is used for purposes other than for deploying new application or software, such as Hadoop. These advancements increase the d...
Post a Comment
Read more

Automotive Collision Avoidance System Market Comprehensive Study by Key Players, Size, Share Till 2026

A lot of the vehicular accidents reported worldwide can be effectively curbed by the implementation of efficient safety systems such collision avoidance systems. These systems are increasingly being deployed in various applications such as aerospace, marine, industrial robotics, and unmanned autonomous vehicles to ensure enhanced safety. Collision avoidance system primarily integrates radar and/rear- and front-mounted cameras to constantly monitor the vehicular traffic immediately ahead and behind the vehicle. Download PDF To explore detail study @ https://www.coherentmarketinsights.com/insight/request-pdf/1128 The system constantly tracks scans the immediate surroundings of the automotive and alerts the driver if it detects any impending collision or if the vehicle veers off the lane. In case the driver fails to respond, it may deploy emergency brakes in order to avert a collision. The rising installation of sensors technology in automotive and increasing road accidents are so...
Post a Comment
Read more

Content Delivery Network Market Regional Share and CAGR% Report Analysis During 2018-2026

A content distribution network or content delivery network (CDN) is a system distributed network that delivers webpages or different web content data across various geographical locations. Content delivery network delivers a large portion of online content, including web objects (scripts, graphics and text), downloading objects (documents, software, and media files), applications (portals and e-commerce), social networking, on-demand streaming media, and live streaming media. Download PDF To explore detail study @ https://www.coherentmarketinsights.com/insight/request-pdf/1155 Market Dynamics On the basis of geography, the content delivery network market is segmented into North America, Europe, Asia Pacific, Middle East, and Africa. The Asia Pacific region is projected to exhibit the highest CAGR over the forecast period. India, China, and Japan are some of the major countries driving the content delivery network market in this region. Increasing number of internet users a...
Post a Comment
Read more